PRIVACY POLICY

Our Commitment to Privacy

RedZero.com is committed to maintaining the confidentiality and privacy of our customers.  We collect customer information solely for the purposes of improving our services to customers, communicating about products and services, improving our website content, and notifing customers for marketing purposes.  We do not sell, share, or otherwise disclose collected personal information for any purpose other than to process orders, ship, and facilitate payment collection.  The information we collect is strictly for use to facilitate our services to you including setting up a personal account, ordering and purchasing, communicating regarding service issues, and improving customer experience.  Please read all of the information that follows for specific policies related to your privacy and the collection of personal information.

Information Collection

RedZero.com collects information from our customers to facilitate ordering, billing and purchasing of products and services.  Information required includes name, postal address, phone, email address and credit card information.  We may also request information regarding your style preferences and interests to aid in design projects.  We may retain records of your purchase history and preferences to assist us in serving you.

How We Use Personal Information

We use the information collected from our customers as follows:  (1) We use your billing information and email address to facilitate your orders from us, as well as complete the delivery process.  We may use your email or phone information to confirm these orders, or call you if we have questions about your order or purchase; (2) We use an outside credit card company to process payments, an outside vendor for shipping, and outside vendors for various print services.  These companies do not use your personal information for any purposes other than to facilitate our services.  Our credit card processing companies operate under strict security codes and do not store your personal information; (3) We may use your email address and postal information to inform you of product and service special offerings.  We may also use your preferences to assist us in making changes to our website to enhance our services to customers.  We use your feedback, both direct and indirect, as a means of improving our marketing approach, customer service, and product offerings; (4) We will release information as legally required in the case of subpoenas and/or court orders, and we will use information in cases where we need to establish or defend against legal claims.  We will use information as required to prevent fraud or violations of our terms and conditions of use; and (5) In the case of a business merger or sale of business assets, we will likely transfer information collected from customers as part of the transaction.  You will notified of any change in business status.

Security

It is of utmost importance to us to protect your privacy and personal information.  We have security measures in place to prevent the loss, misuse, alteration or unauthorized access to your information.  Our employees are well versed and committed to upholding our privacy policy.  Employees have access to information only for purposes of performing their jobs.

Communications from Us

We collect your email address as part of the ordering process so that we may communicate with you regarding your orders.  We also send emails to our customers with information regarding products, services, and special offerings.  You have the option to unsubscribe to emails from us if you wish.  If you would like to unsubscribe, send an email to us using the email address listed on our “Contact Us” link expressing your wishes.  You may also click on the “unsubscribe” link that appears at the end of each email we send to you.  In addition to emails, you may receive special offers through the mail.  Again, you can opt out of our mailings by sending us an email.

Visitor Information Tracking

RedZero.com uses log files to track information about the visitors who visit our website.  The kinds of information gathered per visit is the date and time of visit, the referring address from which a visitor accesses RedZero.com, the type of Internet browser used, and the IP address of the visitor.  Personal information and email addresses are not captured.  We use this information to analyze our web traffic and general user profiles to aid us in evaluating our marketing and web strategies.

Cookies

A cookie is a series of data characters that is stored on the user’s computer from a website that is tied to unique individual user information.  This information is used to identify unique users, link user files with orders, and enable the shopping cart.  Cookies are also what allow a user to set up a User ID in order to login when visiting, and use the site for ordering or purchasing.  Cookies can be removed from your browser, however, our site cannot be effectively used with cookies removed or turned off.

Links

Our site may contain links to other sites.  Our Privacy Policy pertains to personal information collected by our website only and does not cover the practices of sites linked to us.  Be aware that when you leave our site through a link to another site, you need to read the Privacy Policy offered by the new site.  We are not responsible for any activities, practices, or policies related to sites linked to us.

Changes to Our Privacy Policy

If we make any changes to our privacy policy, we will post a notice of changes on the homepage of our website directing users to review the updated version of the policy.  We will make clear in the updated version of the privacy policy where changes have been made for a specified time period following the revisions.   If we make any changes in the ways that personal information is to be used as specified at the time of collection, we will notify you by email and allow you the opportunity to opt out of said changes.  Only customers who have active accounts and have not opted out of communications with RedZero.com will be notified.

Contact Information

For questions regarding our Privacy Policy, please contact us at: