TERMS AND CONDITIONS

Welcome to RedZero.com. Our website (hereinafter referred to as the “Site”) is provided by RedZero, Inc. (hereinafter referred to as “RedZero”), as a service to our customers. Please review the following rules and legal notices that govern your use of our Site. Your use of our Site (as “User”) confirms your unconditional agreement to follow and be bound by the Terms and Conditions set forth below along with our Privacy Policy, disclaimers, contractual agreements for design services, contractual agreements for web design services, and any other terms or conditions that appear elsewhere on our Site (collectively designated as the “Agreement”). You may bookmark particular pages on our Site thereby bypassing the Terms and Conditions, however, your use of the Site still binds you to the Agreement in its entirety. We reserve the right to make changes, modifications, or updates to the Agreement at any time. Your use of the Site constitutes your agreement to abide by any such changes or modifications. We recommend that you review the Agreement periodically or whenever you use the Site.

Our Terms and Conditions are divided into two sections. Section A pertains to ordering, proofs, fees, payments, sales tax, shipping, turn-around time, and mailing services. Section B pertains to all general issues related to our products and services.

Section A

Terms and Conditions for Ordering

Ordering

Orders (“Requests”) for all of our products and services can be submitted directly on the Site or by calling us at 1-877-733-9376 during the office hours listed on the Site. Prices are listed for all items in U. S. Dollars and are non-negotiable unless you have a coupon authorized by RedZero, or are participating in special pricing as advertised on the Site, or via email or postal mail. To order, you will be required to provide personal information including your name and postal address, email address, and credit card information. You will also be required to upload your files that you wish to have printed.Artwork Files and Proofs

We review artwork files that are uploaded to us prior to printing, however, we strongly suggest that you request an online proof prior to initiating the printing process. We will provide a color proof by email for your review once we have received your uploaded print files. The turnaround time will depend on the current workload, but we strive to submit proofs back within 24 hours. It is your responsibility to review the proof and re-submit it to us with either your approval or corrections. We cannot begin your print order until the proof has been approved by you.

Online proofs will be used primarily to check for errors related to copy, layout, spacing, punctuation and placement of images. We cannot guarantee exact color reproduction for your finished printed product. The proof allows you to check primarily for bleeds, crops, layout and your final text. Although we will provide you with the opportunity to make corrections upon receipt of our proof, and will wait for your approval before beginning the printing process. We cannot be responsible for the following:
1. Low-resolution or poor quality uploaded images
2. Punctuation, grammatical, or spelling errors
3. User errors in selecting the correct options related to size, product type, quantity, finishing or other options
4. Incorrect file dimensions, image orientation, or file submission in accordance with our specifications
5. Errors in design or color selection by the customer during the process of artwork file creation
6. Incorrect layout for projects requiring folding, binding, scoring, hole-drilling or other custom services
7. Duplicate orders initiated by the customer
8. Wrong shipping address, undeliverable packages, or other shipping related errors made by the customer
For all pieces that are to be used for mailing, it is the customer’s responsibility to observe and comply with U. S. postal regulations for layout restrictions. As postal regulations are subject to change, customers are responsible for staying up to date on current postal requirements. RedZero does provide guidelines for preparation of mail products along with product templates to assist you in creating your files print-ready. We are available to assist you directly if needed.
Color Accuracy and Hard Copy Proofs
RedZero strives to reproduce color from customer submitted print-ready proofs as closely as is possible, but due to the differences in the way proofs are created from that of the printed piece (ink, paper stock, line screens, page orientation, etc.), 100% accuracy is not possible. Because of these limitations, RedZero will not be responsible for any variations in color between the submitted files and the final printed piece. We will not run reprints for color variations, nor are we liable for color matching or ink density on screen proofs that you approve. Please note that UV coating also can produce variation in the appearance of printed colors. We are not liable for changes in color that result from UV coating.
You may order a hardcopy proof for a fee of $10 per 8.5” X 11” side. Please note that requests for hardcopy proofs for multi-page files will incur greater expense. Call for a quote prior to making a request.

Right of Refusal

We reserve the right to refuse service or products to any person or organization without explanation. You, as User, agree NOT to upload any files that include any material that is indecent, offensive or improper; any material that could give rise to any civil or criminal liability under applicable law; or any material that could infringe upon copyrights, other intellectual property, privacy, publicity, or without having permission of the owner of any said rights, or of the rights of any persons shown in the material if required. We will refuse any order we deem to be illegal or that infringes upon the rights of any third party. You are legally responsible for all content printed on your behalf and under your instructions.

Printing Turnaround Time

Turnaround time begins after the final proof has been submitted by the customer to RedZero and RedZero has confirmed receipt by email. We will then attach your proof to the printing order and approved for printing. In the event that you have selected the “Run as is – no proof” option, turnaround time begins after RedZero has received your uploaded files, attached the files to your order, and approved the job for printing. Our turnaround time is 2 to 4 days once the proof has been approved and confirmed, unless you have selected the 24-hour option meaning that your order will be printed and delivered in 24 hours once the proof has received final approval and confirmation.

Please note that we are closed on Saturdays, Sundays and Holidays. This means that these days should not be included in calculating turnaround time. We strongly suggest that you do your best to have approved files submitted on Monday or Tuesday to receive your printing same week.

We make every effort possible to comply with estimated turnaround times, however, due to unforeseen circumstances beyond our control, or additions to the job, the job may run past the turnaround time estimated. We will not credit customers or refund any part of a job if it runs past the estimated turnaround time. Turnaround times are estimates only.

Shipping

All of our shipping is done by UPS. During the ordering process, you will be prompted to choose a shipping option. Please keep in mind that estimated shipping transits are based on business days only which does not include weekends, holidays, or the day that the package is picked up by UPS. Customers must have a street address for delivery. The following delays will not be the responsibility of RedZero: (1) Delays due to late receipt of a job or job related materials; and/or (2) delays on the part of the shipping carrier, weather, or any other unforeseen delays such as breakdown of equipment, illness, etc. RedZero is not responsible for damages incurred during the shipping process.

Payment

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise indicated. All orders placed on the Site for printing products, mailing services, design services or other services will be charged automatically to the credit card provided by the User, or in cases where permission has been given, by cash or check. Additional charges for sales tax, shipping, and processing fees will be included in the total charges and are to be paid by the User unless otherwise indicated. The amounts for all charges will be posted on the Site and clearly indicated on the order form. Work on all orders or purchases will not start until payment has been received. For web design services, payments may be split along timelines as indicated in the separate contract for this service.

Payment Methods

All purchases submitted online must be paid by credit card. Local services may be paid by credit card, check or cash with permission prior to submitting an order. Call us directly at 1-352-301-3500 to make these arrangements.

Sales Tax Policy

RedZero will charge applicable sales tax on all orders that are received from within the State of Florida. If you are tax exempt, you will need to forward a copy of your Tax Exemption Certificate to us either by fax or mail. Upon receipt, we will email you to confirm your status. We will need proof of your tax exempt status before we can process your order.

Order Cancellation

Once an order has been approved for printing, it cannot be cancelled. Approval is granted once the customer has reviewed the proof provided by us, and has given written notice of acceptance, or they have declined a proof and indicated the “run as is – no proof” option during the ordering process. A project can be cancelled prior to the receipt of approval of the proof by the customer. In those cases, other fees will be incurred as follows:

$10.00 if the project is cancelled prior to a proof being sent by us to the customer.
$25.00 after a proof has been sent to the customer, but prior to the customer’s approval

Refund Policy

No refunds will be given once a proof has been approved by the customer.

In the event that we have made an error, we will initiate an investigation to verify the error. Upon verification, we will re-print the order at our expense including new shipping charges. We require notification of all errors within 24 hours of delivery of the order to the customer. The customer must return 100% of the defective order to us within 5 days of receipt. Once we have received the damaged product and verify the error, we will proceed with the re-print.

Mailing Services

RedZero agrees that the customer’s mailing list is the exclusive property of the customer and is to be used only as instructed by the customer. Customers’ mailing lists will not be used by or sold to a third party, nor will RedZero utilize the list for any purposes other than those authorized by the customer. Customers shall be responsible for keeping a duplicate copy of the mailing list as RedZero assumes no liability or responsibility for replacement of lists in the event of loss or accidental destruction while in the possession of RedZero.

RedZero’s responsibility is limited to preparing/printing your mailing and completing delivery to the U. S. Postal Service. RedZero shall not be liable for USPS performance failures or delivery delays.

In cases where RedZero is responsible for printing or mailing errors, a corrected version of the job will be re-mailed as soon as possible. Allowable damages shall be limited to the value of the printing work performed. RedZero will in no case be liable for loss of business, costs in excess of billing for services related to the job in question, or for any other incidental or consequential damages.

The customer will defend and hold RedZero harmless in any suit or court action brought against RedZero by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances where RedZero, acting as the customer’s agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community, or which in RedZero’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against RedZero for actions of the customer’s employees which may occur as a result of any mailing.

Graphic Design Services

All graphic design projects shall be outlined in a separate contract specifying the “scope of work” and estimated costs and time frames. Upon completion of a contractual agreement, payment must be made prior to beginning the work. Please call for information, orders and estimations.

Web Design Services

Web design services shall be subject to a separate contract specifying the “scope of work”, timelines, payment schedules, and terms and conditions. Please call for information, orders and estimations.

Section B

General Terms and Conditions

Copyright Notice and Trademark Information

All content on this Site including, but not limited to, information, images, designs, illustrations, data, software, icons, photographs, graphs, videos, typefaces, maps, graphics, music, sounds, written or other material (collectively, “Content”), is the intellectual property of RedZero or third-party providers (“Providers”), and is protected by copyright, trademark, patent or other proprietary rights. Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies existing now or developed in the future, is subject to the U.S Copyright Act of 1976, Title 17 of the United States Code. “RedZero.com”, “RedZero,” “RedZero Marketing,” or any and all other trademarks, logos, or marks on this Site are the property of RedZero, Inc. or any other respective owner. You are prohibited from reproducing, republishing, uploading, posting, distributing or modifying the trademarks or logos in any way, including for advertising or publicity purposes, without the express written consent of RedZero. You also agree not to use any spider, robot, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein.

Use Restriction

You, as the User, are authorized to use the Content on our Site for your personal, non-commercial use. You may make only legitimate requests to purchase the products and services we offer, and shall not use the Site to make fraudulent or false requests. As User, you confirm that you are of legal age to create legal binding obligations for liabilities that may be incurred as a result of your use of this Site. You agree to keep your User information updated at all times, and verify that said information is accurate. It is a violation of law to pose as a user other than yourself, or to give fraudulent information in regard to your name, address, email address and credit information. You are legally prohibited from trying to sign-in as a user other than yourself to obtain personal information that belongs to other users.

You may electronically copy or print in hard-copy information or materials related to your shopping experience and for your personal use only. In so doing, you must maintain all copyright, trademark or other proprietary notices either contained in the material or designated on this Site. You are prohibited from using all Content on this site for any other purposes without express written permission from RedZero. You are prohibited from modifying, copying, removing, posting, publishing, transmitting, selling, leasing, displaying, distributing or reproducing in any manner the materials and “Content” on this Site.

You are prohibited from attempting to violate the security of our Site in any manner including forging communications on our behalf, sending emails on our behalf, representing us any way without express permission, posing as someone else, probing our security system, or submitting a virus. Such activities come with strict criminal liability and will be prosecuted to the full extent of the law.

Privacy

Our Privacy Policy is available as a separate document, however, is a part of the “Agreement.” As the User, you agree that you have thoroughly read the Privacy Policy and understand and agree to its terms. You consent to allow the use of your personal information by RedZero, its third-party providers, and/or distributors as outlined in accordance with the terms set forth in the Privacy Policy.

Disclaimer of Warranties; Limitation of Liability

THIS SITE IS PROVIDED BY REDZERO ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, CORRECTNESS, RELIABILITY, RESULTS, COMPLETENESS, OR TIMELINESS OF INFORMATION PROVIDED. REDZERO SHALL NOT BE LIABLE FOR ANY INTERRUPTIONS IN THE USE OF THIS SITE. REDZERO DISCLAIMS ANY AND ALL WARRANTIES OR GUARANTEES WITH REGARD TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN NO EVENT SHALL REDZERO, INCLUDING ITS DIRECTORS, RESPECTIVE OFFICERS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”), BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, LOSS OF USE, OR LOSS OF DATA, ARISING OUT OF OR RELATED IN ANY WAY TO THE USE OR PERFORMANCE OF OUR SITE OR THE INFORMATION CONTAINED THEREIN, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF WE OR OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDCTIONS/STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS LISTED ABOVE MAY NOT BE APPLICABLE.

Indemnification

You agree to defend, indemnify and hold RedZero and its affiliates, officers, employees, partners, subsidiaries and suppliers harmless from any and all claims, losses, damages, costs and expenses, including attorney’s fees, arising from your use of our services or violation of this Agreement. You also agree to defend, indemnify and hold us harmless from any and all claims arising from the improper and non-licensed use of material that is trademarked, copyrighted, or otherwise protected.

Governing Law

Our Site operates within and under the laws of the State of Florida. The laws of the State of Florida shall govern these Terms and Conditions, without giving effect to any conflicts of law or principles. You consent to the exclusive jurisdiction and venue of the courts located in the Alachua County located in North-Central Florida, or the City of Gainesville, Florida for all disputes arising out of or relating to this Agreement.

Third Parties

Requests made on behalf of a third party (“Third Party”) will hold the requesting person responsible for all errors and/or accuracies related to the information provided in connection with the request and/or use. It is also your responsibility to make the Third Party aware of the Terms and Conditions related to the products and services to be acquired through this Site, including any restrictions.

Users using this Site on behalf of a Third Party agree to defend, indemnify and hold harmless the Covered Parties from all liabilities, damages, losses, suits, claims and expenses (including Attorney’s fees), related to the Third Party’s or User’s failure to fulfill any of the obligations listed above. The User, regardless of whether representing a Third Party, is responsible for any Request submitted including all fees and performance obligations.

Links

Our Site may contain links to outside services or resources that are operated online by other merchants and third parties (“Third-Party Website”). You agree that we are not responsible for the content, services, availability, or claims made on or through Third Party Websites, nor does RedZero or Covered Parties warrant or guarantee the accuracy or completeness of information found on any Third Party Website. You are subject to the terms and conditions of each individual website including their privacy policies. We encourage you to review these policies upon your use of Third Party Websites.

Termination of Usage

We reserve the right to terminate or suspend a User’s access to all or part of this Site at any time, without notice and for any reason.

User Comments, Feedback and Other Submissions

You agree as a User of this Site that all comments, feedback, information (except for purchase information), suggestions, ideas, or materials (altogether “Comments”) submitted to us or to a Covered Party, in connection with the use of our Site, is not confidential. By your submission, you provide consent for use, and relinquish all rights to this Content. Further, we are not responsible for Content that violates copyright, trademark or other intellectual property rights. We are not responsible for paying you compensation for use of any Comments submitted to us, to respond to Comments made, or to maintain confidence regarding Comments. You maintain sole responsibility for the content of any Comments you make.

Errors, Corrections and Changes

Although we strive to maintain information on our Site that is free of typographical errors, inaccuracies, or omissions relative to product descriptions, pricing and availability, we sometimes make errors. We reserve the right to correct any such errors. We also reserve the right to change or update information on our Site at any time, as well as to our Terms and Conditions, Privacy Policy and any other information included in the “Agreement.”

Entire Agreement

This Agreement (these Terms and Conditions, Privacy Policy and any terms and conditions incorporated herein or referred to herein) constitutes the entire agreement between RedZero (and all Covered Parties) and you, the User in respect to the use of our Site. This Agreement supersedes any prior understandings, agreements, communications or proposals whether transmitted orally, in writing or electronically. A printed version of this Agreement shall be admissible in judicial or administrative proceedings as required. If any provision of this Agreement is found to be invalid, unenforceable, or illegal, the validity, enforceability or legality of the remaining provisions will stand as written.